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(another reason) Ticketmaster is Evil

January 24th, 2008 · 3 Comments

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Exorbitant handling fees. Weak seat selection. Jammed phone lines.

To this august list of Ticketmaster’s ills, add unapologetic name serializer.

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Here in LA, TM has exclusive rights to all the events at Staples Center — including the Lakers, Clippers, and unfortunately for me, the woeful Kings.

Heck, StaplesCenter.com even links directly to TM.com.

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So TM must be the best, safest, most convenient way to buy tickets, right? Wrong.

TM spreads your personal info around faster than a monkey with a handful of poo — but without the chimp’s restraint.

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To order from TM, you need to set up a “My Ticketmaster” account.

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Which, according to TM’s privacy policy, means you agree to let TM to provide your info to any of the following:

  • Event providers, such as the venues, promoters, artists’ representatives and fan clubs, teams, leagues and others who are involved in, produce or bring you events;
  • Service providers, such as credit-card payment processors, performing services on our behalf;
  • Other IAC businesses;
  • Other businesses with which we partner or which we carefully select to offer you products, services, and promotions through our website or offline; and
  • Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users.

Few! For a minute there, I was worried they might not be discreet.

I spoke with a TM representative — 866.448.7849 — and was told:

There is no way to opt-out of allowing Ticketmaster to share your personal information for direct marketing purposes.

FYI – this is not just a Ticketmaster policy — it’s the corporate privacy policy of IAC.

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IAC includes such names as Home Shopping Network, Ask.com, Evite, Lending Tree, Match.com, RealEstate.com, among a gazillion others.

Any of those folks ever send you something? Even though you’ve never used them?

Yeah, me, too.

Ticketmaster, for being a name serializer without regret — plus having a confusing, contradictory privacy policy — you are On My List.

BTW — Before using TM, check your local Craig’s List.

Many licensed ticket brokers advertise there and provide better service and seat selection than TM, without all the direct marketing baggage.

Tags: General Frustration · Name Serializer · Tips

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